Handling of customer information
Introduction
ARTDAG ("our company") processes your*¹ personal data ("customer information")*² as follows:
*¹"Customers" includes those who purchase products and services handled by our company ("ARTDAG Products"), those who have not yet purchased an ARTDAG Product, those who use our website (including the online shop, "this Site"), those who make inquiries or requests regarding ARTDAG Products or our company or ARTDAG Group companies, and those with whom our employees exchange business cards or e-mails in the course of performing their duties. "ARTDAG Group Companies" refers to ARTDAG companies that have direct or indirect capital relationships with our company, such as ARTDAG, and hereinafter collectively referred to as "ARTDAG".
*² "Customer information" includes information that has been collected in the past as well as information that will be collected in the future.
1. Appropriate Acquisition of Customer Information
We will acquire customer information in a lawful and proper manner, and only to the extent necessary for our business activities.
2. Purpose of Use of Customer Information
The purposes for which customer information will be used are as follows. Customer information will not be used for any other purposes than those listed below or purposes for which separate consent has been obtained from the customer. In order to improve the quality of our services, we may confirm communications between customers and our employees.
3. Consent when acquiring information
(1) Customer information received at ARTDAG sales floors*³*⁴
*³ "ARTDAG sales floors" refers to ARTDAG sales floors in our directly managed stores or department stores or other third party facilities ("department stores, etc.").
*⁴ "Customer information received at ARTDAG sales floors" refers to information entered or entered into the customer registration form, as well as other customer information obtained when customers visit the store, place orders, make purchases, request repairs, change registrations, etc.
a Registered customer information:
We will use this information to plan ARTDAG-related projects, provide proposals and information to customers, contact customers, ship repaired items and other goods, and provide information about ARTDAG's cultural activities (free concerts, photo exhibitions, etc.).
b Information received when ordering, reserving, requesting repairs, or depositing products:
We will use this information to arrange for and repair products, deliver, exchange, and check the quality of products or repaired items, and to contact and record such information.
(2) Customer information received on this website:
a We will use your information to provide and plan information about ARTDAG, to handle various ARTDAG events, to ship and exchange products, to contact and record these, to analyze web traffic, to deliver targeted advertising, to invite you to participate in surveys, and to inform you of updates to this website.
b For the main purpose of making this website more convenient for customers, we may obtain the following information about you by sending a data file called a cookie to your computer.
We may also use this information for analyzing web traffic, statistics, and delivering targeted advertising. You may refuse to receive cookies by changing the settings on your Internet browser, but please note that this may prevent you from using some services properly.
c In addition, if you follow our official SNS accounts, we may view and use information about you (including your email address) depending on your settings on your SNS account. In this case, we will use this information only to share information with you and send messages, and will not obtain, store, or create a database of this information. You can also refuse to allow us to use or view your customer information by changing the settings of your SNS account. Please check the terms of use of each SNS for specific settings.
(3) Customer information received when making inquiries to us:
We will use this information to respond to your inquiries and requests.
(4) Customer information received through business cards, email exchanges, etc. with our employees:
We will use this information to invite you to various events hosted or co-hosted by our company, and to provide you with information about ARTDAG and ARTDAG products.
(5) Customer information received through other means:
We will use this information within the scope of what we notified you before collecting your customer information.
Date and time of visit to this site and pages viewed
Number of times our content was viewed and activated on other companies' sites and SNS
Number of times we clicked on and read advertisements sent by our company
4. Management of customer information and provision to third parties
When acquiring customer information from customers, we will inform them of the scope of use in advance and obtain their consent.
(1) We are responsible for the management of customer information, taking measures to prevent leakage, loss, or damage, and other safety management measures, and will store and manage such information in a secure manner.
(2) We will not provide customer information to third parties without the customer's consent, except in the case of joint use as described in the next paragraph. However, we may outsource the handling of customer information, such as data management, to a third party. In such cases, we will select an appropriate contractor, conclude a contract including confidentiality, and manage customer information appropriately.
(3) In addition to the above, we may disclose or provide customer information when requested by public institutions for public interest purposes or in accordance with other laws and regulations.
(4) In addition, we may provide customer information (limited to non-personal information) received on this site to online advertising distribution companies, etc. ("advertising companies") for the purpose of delivering targeted advertisements. In addition, we may provide customer information (limited to non-personal information) to SNS providers for ARTDAG's digital media activities.
5. Joint Use of Customer Information
(1) Scope of joint users
ARTDAG Group companies, including overseas corporations, registered department stores, etc.*5 and other retailers*6.
*⁵ “Registered department stores, etc.” refers to the department stores, etc. where the customer has registered their information.
*⁶"Retailer" refers to authorized retailers of ARTDAG products, including registered department stores.
(2) Items of customer information to be jointly used
Name, address, gender, age, date of birth, email address, and any other information provided by the customer to us in relation to the provision of products and services.
(3) Purpose of use of information shared by joint users
a ARTDAG Group companies:
As described in "2. Purpose of Use of Customer Information."
b. Registered department stores, etc.:
As stated in "(1) Customer information collected at the ARTDAG product sales floor" under "2. Purpose of use of customer information."
c. Stores other than registered department stores, etc.:
When a customer visits our store and makes a request (including implicit requests such as the presentation of a membership card), the personal information may be used to propose ARTDAG products.
(4) The person responsible for managing personal data shall be ARTDAG.
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6. Retention period for customer information
If you do not visit us for a certain period of time, we may discard or erase your completed customer registration form or customer information registered in our computer in order to properly manage your information. In this case, please note that we may not be able to comply with your requests for disclosure of the following customer information.
7. Compliance with Laws and Regulations
We will handle customer information appropriately in accordance with laws, regulations and other standards concerning the protection of personal information.
8. Formulation of compliance programs, employee education, and continuous review and improvement
In order to properly handle customer information, we will formulate compliance programs and internal regulations regarding the protection of personal information, provide necessary education to our executives and employees, and operate them appropriately. We will also continuously audit, review, and improve these.
9. Correction of customer information, suspension of use, confirmation of contents (disclosure), etc.
Please contact us below regarding corrections, suspension of use, confirmation of content (disclosure), etc. of customer information based on the Personal Information Protection Act. However, please note that depending on the sales floor you have registered, we may ask you to make inquiries to the department store or other entity in which that sales floor is located.
10. Contact Information
ARTDAG Secretariat
(Excluding Sundays, national holidays, and the New Year holidays: 13:00 - 18:00)
Contact Information